Returns and cancellations can be returned within 30 days from receipt for unused, and unfitted wheels (i.e wheels that have not been fitted with tyres). This is a free return service, where we provide the labels and you drop them to your local DHL depo (or post office for accessories).
Please do not have a wheel fitted with a tyre, fit it to a vehicle, or damage it in any way if you plan to return it. We’re unable to accept any wheels for return once they have been fitted with a tyre or damaged in any way.
The wheels or accessories must be repacked in the way in which they were sent including all boxed packaging. Loose wheels or accessories, without the packaging will not be refunded.
Faulty, incorrect or damaged goods will be exchanged at no cost to you, however you have a duty of care still to the products received and must make reasonable effort to ensure no damage is made to the goods whilst they are in your care. We are unable to collect and exchange wrong items until the goods are suitable packaged.
It is not possible to replace or refund items where they have been damaged by ill-fitting, misuse or negligence.
This return policy is only for customers who have purchased through the SuperMetal Shop online(supermetal.co.uk/shop). Customers who have not purchased through the SuperMetal Shop should contact their retailer directly.
To return anything to us, please contact us.